On behalf of X, I would like to thank you and the team for all the hard work and effort which has gone into servicing our account over the year and in particular in getting us through our peak manufacturing period at Christmas without a hiccup. The service we received was excellent and allowed us to successfully deliver all our customer requirements! I appreciate that we were very demanding of both your time and your help on more than one occasion (!) and your company dealt with it all professionally and pleasantly, so a huge thank you!

I look forward to another successful trading year for both our companies and in the meantime I would be grateful if you could pass X’s best wishes for a happy, healthy and successful 2012 to all those concerned.